{"id":83,"date":"2015-07-04T11:08:42","date_gmt":"2015-07-04T03:08:42","guid":{"rendered":"http:\/\/www.kenecil.com\/?p=83"},"modified":"2022-07-26T14:19:06","modified_gmt":"2022-07-26T06:19:06","slug":"defect-management","status":"publish","type":"post","link":"http:\/\/www.kenecil.com\/2015\/07\/04\/defect-management\/","title":{"rendered":"\u8f6f\u4ef6\u7f3a\u9677\u7684\u6709\u6548\u7ba1\u7406"},"content":{"rendered":"<p>\u672c\u6587\u9996\u53d1\u4e8e\u300c<a href=\"http:\/\/www.kenecil.com\/2015\/07\/04\/defect-management\/?swcfpc=1\">BY\u6797\u5b50<\/a>\u300d\uff0c\u8f6c\u8f7d\u8bf7\u53c2\u8003<a href=\"http:\/\/www.kenecil.com\/copyright-statement\/\" title=\"\u7248\u6743\u58f0\u660e\">\u7248\u6743\u58f0\u660e<\/a>\u3002<\/p>\n<hr \/>\n<blockquote>\n<p>\u201c\u8fd9\u6b21\u53d1\u5e03\u4e4b\u524d\u600e\u4e48\u8fd9\u4e48\u591a\u7684\u7f3a\u9677\uff0c\u662f\u4e0d\u662f\u9700\u8981\u5206\u6790\u4e00\u4e0b\u554a\uff1f\u201d<\/p>\n<\/blockquote>\n<p>\u7b54\u6848\u662f\u80af\u5b9a\u7684\uff0c\u53ef\u662f\u8fd9\u4e2a\u65f6\u5019\u624d\u60f3\u8d77\u8981\u5206\u6790\u5df2\u7ecf\u6709\u70b9\u665a\u4e86\uff0c\u6709\u53ef\u80fd\u8fd9\u4e9b\u7f3a\u9677\u5f88\u96be\u5206\u6790\u4e86\u3002\u8fd9\u662f\u53d1\u751f\u8fc7\u7684\u4e00\u4e2a\u771f\u5b9e\u573a\u666f\uff0c\u6240\u8bb0\u5f55\u7684\u7f3a\u9677\u5305\u542b\u4fe1\u606f\u5f88\u6709\u9650\uff0c\u5f88\u96be\u6709\u6548\u7684\u505a\u597d\u5206\u6790\uff01<\/p>\n<p>\u672c\u6587\u5c31\u6765\u804a\u804a\u5982\u4f55\u6709\u6548\u7684\u7ba1\u7406\u548c\u5206\u6790\u7f3a\u9677\u3002<\/p>\n<p>\u7f3a\u9677\u662f\u4e00\u9879\u975e\u5e38\u6709\u4ef7\u503c\u7684\u8d44\u4ea7\uff0c\u8f6f\u4ef6\u7f3a\u9677\u7684\u7ba1\u7406\u5206\u4e3a\u4e24\u4e2a\u90e8\u5206\uff1a\u7f3a\u9677\u4fe1\u606f\u6536\u96c6\u548c\u7f3a\u9677\u5206\u6790\u3002<\/p>\n<h3>01 \u6070\u5230\u597d\u5904\u7684\u7f3a\u9677\u4fe1\u606f\u6536\u96c6<\/h3>\n<h4>1. \u65e0\u6548\u7684\u7f3a\u9677\u8bb0\u5f55<\/h4>\n<ul>\n<li>\u4fe1\u606f\u7e41\u5197<\/li>\n<\/ul>\n<p>\u6709\u7684\u9879\u76ee\u56e2\u961f\u8981\u6c42\u8be6\u7ec6\u8bb0\u5f55\u7f3a\u9677\u7684\u591a\u4e2a\u7ef4\u5ea6\u4fe1\u606f\uff0c\u800c\u4e14\u5927\u90e8\u5206\u90fd\u662f\u5fc5\u586b\u5b57\u6bb5\uff0c\u6bd4\u5982\u8be6\u7ec6\u7684\u91cd\u73b0\u6b65\u9aa4\uff0c\u5bf9\u4e8e\u6709\u4e9b\u7279\u522b\u7b80\u5355\u7684\u7f3a\u9677\u6765\u8bb2\u662f\u6ca1\u5fc5\u8981\u7684\uff0c\u5173\u952e\u662f\u4fe1\u606f\u80fd\u591f\u8bf4\u660e\u7f3a\u9677\u5373\u53ef\uff0c\u8fc7\u5206\u8be6\u7ec6\u7684\u8981\u6c42\u4f1a\u5e26\u6765\u66f4\u5927\u7684\u6d6a\u8d39\u3002<\/p>\n<p>\u66fe\u7ecf\u6709\u4e2a\u9879\u76ee\u662f\u5728QC(Quality Center)\u91cc\u8bb0\u5f55\u7f3a\u9677\uff0c\u9700\u8981\u586b\u5199\u5f88\u591a\u5fc5\u586b\u5c5e\u6027\u5b57\u6bb5\uff0c\u6ca1\u6709\u529e\u6cd5\u7075\u6d3b\u6839\u636e\u5177\u4f53\u7f3a\u9677\u8c03\u6574\uff0c\u52a0\u4e0aQC\u670d\u52a1\u5668\u5728\u56fd\u5916\uff0c\u8bbf\u95ee\u901f\u5ea6\u975e\u5e38\u7684\u6162\uff0c\u6bcf\u6b21\u8bb0\u5f55\u7f3a\u9677\u6210\u4e3a\u4e86\u5927\u5bb6\u6781\u5176\u75db\u82e6\u7684\u4e00\u4ef6\u4e8b\u60c5\u3002<\/p>\n<ul>\n<li>\u4fe1\u606f\u7f3a\u5931<\/li>\n<\/ul>\n<p>\u4e5f\u6709\u7684\u9879\u76ee\u5bf9\u7f3a\u9677\u7684\u683c\u5f0f\u548c\u5c5e\u6027\u6ca1\u6709\u4e25\u683c\u8981\u6c42\uff0c\u8bb0\u5f55\u7684\u65f6\u5019\u5f88\u7b80\u5355\u4e5f\u5f88\u81ea\u7531\uff0c\u8fd9\u6837\u8bb0\u5f55\u7684\u7f3a\u9677\u7531\u4e8e\u5f88\u591a\u5fc5\u8981\u4fe1\u606f\u7684\u7f3a\u5931\uff0c\u5bf9\u540e\u7eed\u7684\u8ddf\u8e2a\u548c\u5206\u6790\u4e5f\u662f\u6781\u4e3a\u4e0d\u5229\u3002<\/p>\n<p>\u6bd4\u5982\u524d\u9762\u63d0\u5230\u7684\u5728QC\u91cc\u8bb0\u5f55\u7f3a\u9677\u7684\u90a3\u4e2a\u9879\u76ee\uff0c\u7531\u4e8e\u592a\u75db\u4e86\uff0c\u5f88\u591a\u65f6\u5019\uff0cQA\u53d1\u73b0\u4e86\u7f3a\u9677\u4e5f\u4e0d\u613f\u610f\u5f80QC\u91cc\u586b\uff0c\u800c\u662f\u76f4\u63a5\u5199\u4e2a\u7eb8\u6761\u7b80\u5355\u8bb0\u5f55\u4e0b\uff0c\u9a8c\u8bc1\u5b8c\u4e86\u5b83\u7684\u751f\u547d\u5468\u671f\u5c31\u7ed3\u675f\u4e86\uff0c\u8fd9\u6837\u540e\u9762\u5c31\u6ca1\u529e\u6cd5\u53bb\u5f88\u597d\u7684\u8ddf\u8e2a\u548c\u5206\u6790\u4e86\u3002\uff08\u9898\u5916\u8bdd\uff1a\u5f53\u65f6\u91c7\u7528\u811a\u672c\u5f80QC\u91cc\u8bb0\u5f55\u7f3a\u9677\uff0c\u7a0d\u5fae\u51cf\u8f7b\u4e86\u70b9\u75db\u82e6\u3002\uff09<\/p>\n<ul>\n<li>\u65e0\u6548\u4fe1\u606f<\/li>\n<\/ul>\n<p>\u8fd8\u6709\u4e00\u79cd\u60c5\u51b5\u5c31\u662f\u8bb0\u5f55\u7f3a\u9677\u65f6\u540c\u6837\u6709\u4e00\u4e9b\u5c5e\u6027\u8981\u6c42\u586b\u5199\uff0c\u4f46\u662f\u8fd9\u4e9b\u5c5e\u6027\u503c\u53ef\u80fd\u4e0d\u662f\u90a3\u4e48\u6709\u610f\u4e49\uff0c\u5bfc\u81f4\u5b58\u50a8\u7684\u4fe1\u606f\u4e0d\u4ec5\u6ca1\u7528\uff0c\u53cd\u800c\u6dfb\u52a0\u6df7\u4e71\uff0c\u4e5f\u662f\u4e0d\u5229\u4e8e\u8ddf\u8e2a\u548c\u5206\u6790\u7684\u3002<\/p>\n<p>\u6bd4\u5982\uff0c\u5176\u4e2d\u7684\u201c\u6839\u56e0\uff08root cause\uff09\u201d\u5c5e\u6027\u7684\u503c\u5982\u4e0b\u8868\u6240\u793a\uff0c\u8fd9\u4e9b\u503c\u6839\u672c\u5c31\u4e0d\u662f\u6839\u56e0\uff0c\u8fd9\u662f\u4e00\u4e2a\u6ca1\u6709\u610f\u4e49\u7684\u6363\u4e71\u5c5e\u6027\u3002<\/p>\n<table>\n<thead>\n<tr>\n<th>Root Cause<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Functionality<\/td>\n<\/tr>\n<tr>\n<td>Elaboration Defect<\/td>\n<\/tr>\n<tr>\n<td>UI<\/td>\n<\/tr>\n<tr>\n<td>Others<\/td>\n<\/tr>\n<tr>\n<td>Performance<\/td>\n<\/tr>\n<tr>\n<td>Integration<\/td>\n<\/tr>\n<tr>\n<td>Security<\/td>\n<\/tr>\n<tr>\n<td>Script<\/td>\n<\/tr>\n<tr>\n<td>12197<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4>2. \u7f3a\u9677\u4fe1\u606f\u6536\u96c6\u7684\u6b63\u786e\u505a\u6cd5<\/h4>\n<p>\u7f3a\u9677\u4fe1\u606f\u6536\u96c6\u5e94\u8be5\u505a\u5230\u5c3d\u91cf\u7b80\u5355\uff0c\u4e14\u5305\u542b\u5fc5\u8981\u7684\u4fe1\u606f\u3002<\/p>\n<ul>\n<li>\u6807\u9898\uff1a\u8a00\u7b80\u610f\u8d45\uff0c\u603b\u7ed3\u6027\u7684\u8bed\u53e5\u63cf\u8ff0\u662f\u4ec0\u4e48\u7f3a\u9677<\/li>\n<li>\u8be6\u60c5\uff1a\u5305\u62ec\u91cd\u73b0\u6b65\u9aa4\u3001\u5b9e\u9645\u884c\u4e3a\u3001\u671f\u671b\u7ed3\u679c\u7b49\uff0c\u6839\u636e\u5177\u4f53\u60c5\u51b5\u786e\u5b9a\u5176\u8be6\u7ec6\u7a0b\u5ea6\uff0c\u5fc5\u8981\u65f6\u53ef\u4ee5\u6dfb\u52a0\u622a\u56fe\u3001\u65e5\u5fd7\u4fe1\u606f\u7b49\u9644\u52a0\u8bf4\u660e\u3002<\/li>\n<li>\u91cd\u8981\u5c5e\u6027\uff1a\u4f18\u5148\u7ea7\u3001\u4e25\u91cd\u6027\u3001\u6240\u5c5e\u529f\u80fd\u6a21\u5757\/\u4ea7\u54c1\u3001\u5e73\u53f0\uff08OS\u3001Web\u6d4f\u89c8\u5668\u3001\u79fb\u52a8\u8bbe\u5907\u7684\u4e0d\u540c\u578b\u53f7\u7b49\uff09\u3001\u73af\u5883\u3001\u6839\u56e0\u7b49\uff0c\u8fd9\u4e9b\u5c5e\u6027\u5bf9\u5e94\u7684\u503c\u9700\u8981\u6839\u636e\u4e0d\u540c\u9879\u76ee\u7684\u60c5\u51b5\u81ea\u5df1\u5b9a\u4e49\uff0c\u5176\u4e2d\u201c\u6839\u56e0\u201d\u662f\u76f8\u5f53\u5173\u952e\u7684\u4e00\u4e2a\u5c5e\u6027\uff0c\u540e\u9762\u6709\u793a\u4f8b\u53ef\u4ee5\u53c2\u8003\u8be5\u5c5e\u6027\u5bf9\u5e94\u7684\u503c\u6709\u54ea\u4e9b\u3002<\/li>\n<li>\u5176\u4ed6\uff1a\u6bcf\u4e2a\u9879\u76ee\u5bf9\u5e94\u7684\u8fd8\u4f1a\u6709\u5176\u4ed6\u4fe1\u606f\u9700\u8981\u8bb0\u5f55\u7684\uff0c\u81ea\u884c\u5b9a\u4e49\u5c31\u597d\u3002<\/li>\n<\/ul>\n<h4>3. \u7f3a\u9677\u62a5\u544a\u65f6\u673a<\/h4>\n<p>\u5728\u654f\u6377\u5f00\u53d1\u73af\u5883\u4e2d\uff0c\u6d4b\u8bd5\u4eba\u5458\u53ef\u80fd\u968f\u65f6\u5728\u6d4b\u8bd5\u3001\u968f\u65f6\u90fd\u4f1a\u53d1\u73b0\u7f3a\u9677\uff0c\u5305\u62ec\u8fd8\u5728\u5f00\u53d1\u624b\u91cc\u6ca1\u6709\u5b8c\u6210\u7684\u529f\u80fd\u3002\u4ec0\u4e48\u65f6\u5019\u53d1\u73b0\u7684\u7f3a\u9677\u9700\u8981\u8bb0\u5f55\u5462\uff1f\u901a\u5e38\u60c5\u51b5\u4e0b\uff0c\u6709\u4ee5\u4e0b\u51e0\u79cd\u60c5\u51b5\uff1a<\/p>\n<ul>\n<li>\u5f00\u53d1\u8fd8\u6ca1\u5b8c\u6210\u7684\u7528\u6237\u6545\u4e8b\uff08story\uff09\uff0c\u6d4b\u8bd5\u4eba\u5458\u53d1\u73b0\u7f3a\u9677\u53ea\u9700\u8981\u544a\u8bc9\u5f00\u53d1\u4fee\u4e86\uff0c\u5728\u8be5\u6545\u4e8b\u9a8c\u6536\u7684\u65f6\u5019\u4e00\u8d77\u68c0\u67e5\u5c31\u597d\u4e86\uff0c\u65e0\u9700\u5355\u72ec\u8bb0\u5f55\uff1b<\/li>\n<li>\u5728\u5f00\u53d1\u5df2\u7ecf\u5b8c\u6210\uff0c\u4ea4\u5230\u6d4b\u8bd5\u4eba\u5458\u624b\u91cc\u6b63\u5f0f\u6d4b\u8bd5\u7684\u6545\u4e8b\uff0c\u518d\u53d1\u73b0\u7f3a\u9677\u5c31\u9700\u8981\u8bb0\u5f55\u6765\u8ddf\u8e2a\u4e86\uff1b<\/li>\n<li>\u540e\u7eed\u7684\u6240\u6709\u9636\u6bb5\u53d1\u73b0\u7684\u7f3a\u9677\u90fd\u9700\u8981\u8bb0\u5f55\u3002<\/li>\n<\/ul>\n<h3>02 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\u73af\u5883<\/p>\n<p>\u7f3a\u9677\u6839\u56e0\u7edf\u8ba1\u8868\u548c\u6bd4\u4f8b\u56fe<\/p>\n<p>\u7f3a\u9677\u8fed\u4ee3\u8d8b\u52bf\u5206\u6790\u56fe<\/p>\n<p>\u5206\u6790\u5b8c\u5f97\u5230\u7edf\u8ba1\u7684\u7ed3\u679c\u5c31\u8981\u91c7\u53d6\u5bf9\u5e94\u7684\u63aa\u65bd\uff0c\u4ece\u800c\u9632\u8303\u66f4\u591a\u7684\u7f3a\u9677\u4ea7\u751f\u3002\u6bd4\u5982\uff1a<\/p>\n<ul>\n<li>\u4fee\u7f3a\u9677\uff08\u4e0a\u9762\u793a\u4f8b\u4e2d\u7684\u201cbug fixing\u201d\uff09\u5f15\u5165\u7684\u65b0\u7f3a\u9677\u6bd4\u8f83\u591a\uff0c\u53ef\u4ee5\u5728\u4fee\u590d\u7f3a\u9677\u540e\u6dfb\u52a0\u5bf9\u5e94\u7684\u81ea\u52a8\u5316\u6d4b\u8bd5\uff1b<\/li>\n<li>\u6d4f\u89c8\u5668\u517c\u5bb9\u6027\u95ee\u9898\u76f8\u5173\u7684\u7f3a\u9677\u8f83\u591a\u7684\u8bdd\uff0c\u53ef\u4ee5\u5728\u5f00\u53d1\u5b8c\u6210\u9a8c\u6536\u7684\u65f6\u5019\u5728\u5404\u4e2a\u4e3b\u6d41\u6d4f\u89c8\u5668\u4e0a\u9a8c\u6536\u7b49\u7b49\u3002<\/li>\n<\/ul>\n<h3>03 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